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Privacy statement

Takeaway.com is one of the world's largest meal-order sites and operates in the Netherlands through its website Pizza.fr. Takeaway.com adheres to the rules laid down in the Personal Data Protection Act (WBP). The details entered when ordering will be kept for the implementation of the agreement and the financial administration.

Special and/or sensitive personal data that we process

We do not have the intention to collect data about website visitors who are younger than 16 years old, unless they have permission of a parent or guardian. However, we cannot verify whether a visitor is older than 16. We advise parents to be involved in the online activities of their children in order to avoid the collection of data related to children without parental consent. If you are convinced that we have collected personal data about a minor without this permission, then please contact us on [email protected] and we will delete this information.

Takeaway.com uses functional, analytical and tracking cookies. For more information about the cookies we use, please refer to our Cookie Statement: http://www.pizza.fr/cookiestatement..

Why we use your data

Takeaway.com processes personal information of consumers for the handling of payments (where applicable), to provide the restaurants with the delivery information of consumers and to refund the payment in case orders are not delivered.

We use the information provided by you when creating an account. Takeaway.com also analyses your behaviour on the site in order to improve our website and tailor our range of products and services to your preferences.

If you contact our customer service, we will use the information provided by you to answer your questions or solve your complaint. In order to ensure that our services are in line with your needs, these data can be used for things like customer satisfaction surveys. We might also request another party to do this for us.

If you agree to this when placing your order, we will also use your information for our newsletter and/or promotional leaflet or to inform you of changes to our services and products. Do you want to subscribe to or unsubscribe from our newsletter at a later time? You can do this through your personal account. Do you not have an account? Click here to go to the page where you subscribe or unsubscribe. After unsubscribing you will no longer receive any e-mails from us, besides the necessary confirmation and review notices.

Inspection and correction of your personal information

In accordance with the Personal Data Protection Act, you have right to inspect and correct all information we have collected about you. You can contact [email protected] to arrange this. Takeaway.com will as soon as possible, but at least within four weeks, respond to your request. The website may contain links to websites of third parties. Please study the corresponding privacy statement when using these websites. Although Takeaway.com selects these websites with care, we cannot be responsible for the way in which these third parties treat your personal data.

How long do we keep your data?

Takeaway.com will not keep your personal data longer than strictly necessary to achieve the goals for which your data is collected. Your personal data will be stored for two years after your order, unless Takeaway.com must observe a longer retention period pursuant to law.

Sharing with others

Takeaway.com does not sell your personal data to third parties and will only disclose it if this is necessary for the implementation of our agreement with you or to comply with a legal obligation. We enter into a processor's agreement processors with companies that process your data in order to ensure the same level of security and confidentiality of your personal data. Takeaway.com remains responsible for this processing.

Security

Takeaway.com is committed to the protection of your personal data and takes the appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised alteration. If you feel that your data is not secured properly or if there is evidence of abuse, please contact our customer service or [email protected].

Contact details

Address head offices:
Oosterdoksstraat 80
1011 DK Amsterdam

Address for correspondence:
Brouwerijstraat 10
7523 XD Enschede
Email: [email protected]
Tel: 053-4805866 (daily from 10:00-22:00 uur)
Fax: 053-4805861